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Subscribe
PEN 1.50 per day · PEN 12.90 per month (VAT included) Renews automatically until you cancel Cancel by texting SALIR to 2011 or email help@xracademy-pe.com The charge appears on your Entel bill (postpaid) or is deducted from your top-up balance (prepaid), billed by Prizeflix B.V.

Unsubscribe and refund

You can cancel the subscription with the method published for your operator. You can also contact us for account or refund questions.

How to cancel

Use the instruction for your operator or write to us for help.

Entel Users

Text SALIR to 2011 to request the cancellation of your subscription. Once the request is processed, no further renewals will be charged.

By email

Email us at help@xracademy-pe.com with your mobile number and we will assist you with cancelling your subscription.
  • Send the SMS from your registered mobile number
  • No app installation is required
  1. 01

    Send the keyword

    Text the opt-out keyword to the short code shown for your operator.

  2. 02

    Get confirmation

    You will receive an SMS confirming that the subscription has stopped.

  3. 03

    After cancelling

    No further renewals will be charged. You keep access to the catalogue until the end of the period already billed.

Refund policy

Requests are reviewed against the account information and the charge in question.

  • You can request a refund within 30 days of the charge, subject to the review applicable to your case.
  • Send your request to help@xracademy-pe.com.
  • Include your first and last name, the subscribed mobile number and a contact email.
  • State the name of the service (XR Academy) and the payment method used.
  • We send an acknowledgement by email when we receive your request.
  • Approval depends on the status of the subscription and the rules that apply to the charge.
  • If the refund is approved, it is processed through the method available for the original billing.
  • Cancelling the subscription stops future charges but does not automatically create a refund.

XR Academy FAQs

Have questions about XR Academy? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my XR Academy subscription?
With your XR Academy subscription, you gain unrestricted access to a vast array of XR Academy content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to XR Academy?
You subscribed to XR Academy by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using XR Academy?
These subscriptions grant you unlimited access to all our XR Academy content and premium features during the active subscription period. Yes, XR Academy operates a subscription model (Entel - Prepaid: PEN 1.50 daily, Entel - Postpaid: PEN 12.90 monthly), please refer to our relevant pricing information.
What platforms does XR Academy support?
XR Academy is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the XR Academy platform or email us at help@xracademy-pe.com
How do I cancel my XR Academy subscription?
To cancel your subscription, you can do so by texting SALIR to 2011 (for Entel), or by emailing our customer care team at help@xracademy-pe.com.